Effective Date: 1/Nov/2025
Last Updated: 1/Nov/2025

Your privacy matters to us. This Privacy Policy explains how Swayo (Hitbyseo Digital Marketing & Innovations LLP) collects, uses, and protects your personal information.

1. Information We Collect

We collect and process the following information:

  • Personal Details: Name, mobile number, email address.
  • Order Details: Restaurant, items ordered, transaction data.
  • Payment Information: Processed securely through third-party payment gateways.
  • Location Data: Used to show nearby restaurants and pickup points.
  • Device Information: App usage, IP address, and device type for analytics and security.

2. How We Use Your Data

We use your data to:

  • Facilitate and manage orders.
  • Process payments securely.
  • Provide customer support and updates.
  • Improve app functionality and user experience.
  • Communicate offers and new features (with your consent).

3. Data Sharing

Your data may be shared with:

  • Restaurant Partners to fulfill your orders.
  • Payment Gateways to process transactions.
  • Logistics Partners (if applicable).
  • Government authorities when legally required.

We never sell or rent user data to third parties.

4. Data Storage & Security

  • Your data is stored on secure servers located in India.
  • We use encryption and access control to protect your information.
  • While we take all reasonable steps, no system is completely secure — use of the app implies acceptance of this risk.

5. User Rights

You can:

  • Access or correct your data through the app or by contacting us.
  • Opt out of marketing messages anytime.
  • Request account or data deletion via support@swayonow.com.

6. Cookies & Tracking

We use cookies and analytics tools to understand user behavior, improve features, and show relevant content.

7. Retention Policy

We retain user and order data only as long as necessary for business, legal, or regulatory purposes.

8. Children’s Privacy

Swayo is not intended for users under 18 years of age. We do not knowingly collect personal data from minors.

9. Policy Updates

We may update this Privacy Policy periodically.

The latest version will always be available within the app or on our website.

10. Contact Us

For privacy-related queries or complaints:  support@swayonow.com

Note: This follows India’s IT Act (2000) and SPDI Rules (2011) for data protection, plus good practices from the Digital Personal Data Protection Act (2023)..